• Ensure you are properly staffed and that all key executives are in the same place to handle operations and take quick decisions.
  • Map out potential areas of disruption and have contingency plans in place with agreements on who is responsible within your organisation for each area identified.
  • Prep your communication team to ensure that you are managing expectations for clients and employees through the transition period.
  • Check your crisis management plans and consider how you might handle large numbers of customer queries both on the phone and online.
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