Managing Bad Behaviour & Difficult Conversations – RCSLT, London

Start date: July 28, 2015 10.00am

This one-day training course is suitable for anyone who manages people or who wants to know more about the tools and techniques to tackle negative behaviour in individuals or teams including how to approach the difficult conversation to start change occurring.

Disruptive bad behaviour has a significant negative impact on business not limited to the loss of time for managers and employees, loss of engagement and a resulting reduction in productivity and increase in turnover.

Many of these disruptive behaviours start innocently enough but escalate over time.  This course will provide tools and techniques to recognise potential issues before they develop and to address them positively.  It will also consider how to utilise these techniques to tackle an issue which has already started to have a significant negative impact on a business.

The training will be led by a qualified and experienced HR Consultant, who will also be able to answer questions relating to specific “real-life” situations.  There will be opportunities to practice responding to scenarios so as to put new skills and knowledge into practice and to get feedback.

To ensure that you feel confident putting your new skills into practice, we also offer a 30 minute complimentary telephone follow-up session with one of our Consultants, to guide you on a particular process that you are working on back in the workplace.

Topics to be covered will include:

  • Defining and recognising bad behaviour
  • Approaches to tackling issues – starting the difficult conversation
  • Tools and techniques to address change
  • Ensuring better behaviour sticks – following up correctly
  • Managing resistance to change

Alternative dates are also planned for:

19th November 2015 – Brentwood, Essex, CM14 5NF

Dates and venues

Time: From 10am to 4.30pm; includes all course materials, reference materials and refreshments throughout the course.

Cost: £300 per delegate.

Event Details

Trainer – Philippa Barnes, Principal HR Consultant, HR Insight

Starts – 28 July 2015 at 10:00am

Ends – 28 July 2015 at 4:30pm

Location – The Royal College of Speech and Language Therapists, 2 White Hart Yard, London, SE1 1NX

All of our training courses are available to be run in-house, tailored to the specific needs of your business. Please contact us for more information and to discuss your individual requirements.

Date: July 28, 2015

Time: 10.00am

Speaker Panel:

Philippa Barnes, Principal HR Consultant, HR Insight


The Royal College of Speech and Language Therapists
2 White Hart Yard

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