Webinar: Engaging teams and customers across generations

Hospitality teams have never been more diverse, with three or even four generations working side by side. Each group brings different expectations, motivations and behaviours and understanding these differences is becoming critical to performance, retention and growth.

Join us for a practical and insight-led session exploring what this means for hospitality operators today.

What we will cover:
• How different generations define work, rewards and progression
• What each group values most and how to get the best from them
• How to attract and retain different generations in the workplace
• Key generational trends shaping consumer behaviour, including low and no, functional drinks and changing nutritional preferences
• The impact of trends such as weight loss drugs on food and drink choices
• The tax and personal planning behaviours influencing financial decisions at different life stages

Why attend:
Whether you run pubs, restaurants or hotels, understanding generational behaviour is key to building stronger teams and staying aligned with changing customer demand.