Webinar: The right to guaranteed hours and the Employment Rights Act – what hospitality operators need to know

The government’s employment reforms are significantly reshaping how hospitality businesses engage and manage their workforce. Changes to the use of zero hours contracts, alongside the wider Employment Rights Act agenda, will have practical implications for flexibility, cost control, compliance and workforce planning across the sector.

With hospitality operators already balancing tight margins and ongoing labour challenges, this webinar will help leaders understand what is changing, what remains possible, and how to prepare in a way that supports both operational resilience and people strategy.

This session will explore:

• What will change around zero hours and guaranteed hours contracts
• The proposals around reasonable notice and the right to receive short notice payments
• What flexibility remains for hospitality operators
• How upcoming Employment Rights Act reforms will affect employment models, costs and compliance

What we will cover:

Zero hours contracts – what is changing

• The government’s approach to zero hours and low guaranteed hours arrangements
• New obligations around predictability, security and contract terms
• The practical impact on casual, seasonal and flexible hospitality workforces

What this means for hospitality operators

• Changes to contracts and scheduling for restaurants, hotels, pubs and leisure businesses
• Balancing flexibility and risk in a 24/7 trading model
• Implications for payroll, tronc arrangements and overall workforce costs

Employment Rights Act update

• How reforms interact with existing employment law and sector practices
• The likely implementation timeline and what operators should be planning for now
• The people and operational impact • Implications for retention, engagement and culture
• What HR and operational teams should be doing now to prepare
• Aligning compliance with commercial and people strategy