February 16th, 2015 / Insight posted in Case Studies

Dialler Audit

As one of the top 15 Business Processing Outsourcing (BPO) suppliers in the world our Client was seeking assurance that the services they were providing customers were inline with revised legislation. KSC conducted a detailed review of the Client’s Outbound Dialler software to demonstrate: their level of compliance with OFCOM rules, designed to strengthen customer protection regarding repeat silent calls; and to provide assurance on their operational effectiveness.