The human side of digital transformation in accountancy
Humanise the Numbers podcast episode 108 with Nicki Savill of Moore Kingston Smith
Nicki Savill, Partner and Head of Outsourcing at Moore Kingston Smith, joined Paul Shrimpling on the Humanise the Numbers podcast to share her insights on strengthening client relationships and fostering genuine human connection within teams. She emphasises that it’s ultimately the team’s knowledge and skills that drive real value for clients.
Nicki speaks candidly about Moore Kingston Smith’s approach, including the metrics used to track in-person meetings and face-to-face team interactions, elements she believes are far more meaningful than virtual alternatives like Teams or Zoom. Nicki explains just how impactful those in-person, handshake-level conversations can be, for both colleagues and clients.
If your accountancy firm is effectively leveraging technology, both existing tools and emerging innovations, while investing in your team’s development and deepening client relationships, you’re likely on the right path toward the ambitious future you envision for your firm, your people and your clients.
