How to make a complaint
We aim to provide an excellent service to all our customers. However, we know that on occasion things can go wrong. So, if you’re unhappy with the service provided by us and wish to complain, please let us know.
You can make contact in writing (post or email) or by telephone. The contact details are:
Address: Compliance Manager, MKS Financial Planning, 6th Floor 9 Appold Street, London EC2A 2AP
Tel: 0204 582 1000
Email: complaints@mks.co.uk
How we will handle your complaint
- We will promptly acknowledge receipt of your complaint in writing.
- Your complaint will be impartially and thoroughly investigated by us.
- We will keep you updated on the progress of our investigation.
- We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can’t do this, we will tell you why this hasn’t been possible and explain the next steps that you can take.
Our full complaints procedure can be viewed here.
Financial Ombudsman Service
If you remain unhappy with the decision, you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within eight weeks.
Their contact details are:
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
