Our experienced consultants offer a full range of management consultancy services for the not for profit and public sector.

Change management

Preparation and planning to implement change or to cope with its impact helps to reduce risk to service delivery, and staff stress. We can work with staff and trustees to plan for and implement changes to management structure, governance, mission, service delivery and external partnerships and mergers.

Business planning

Our team has many years of experience of business planning for third sector organisations and we can work with you and your stakeholders on developing the principles behind the plan as well as the presentational detail on service delivery, cost, income, cashflow, markets and risk.

We have access to the skills of accountancy colleagues as necessary.

Feasibility studies

Our consultants have undertaken complex feasibility studies for large and small capital projects, as well as studies to inform other aspects of organisational change such as partnership development or new service delivery options. We consult widely using a range of tools including questionnaires, focus groups and depth interviews. We research competitors, strategic environment context, and markets using desk based and primary research tools.

We have particular expertise in capital project feasibility studies including site assessment, development of space briefs and briefing design teams, listed building and planning issues, analysis of options (including Treasury Green Book methodology), advice on running costs and other operational implications.

Market assessment

We can offer market assessment alongside or independent of business planning and feasibility studies. We work with specialist associates using a range of qualitative and quantitative tools for both business to business and business to consumer research. These tools include online surveys, telephone surveys, desk and internet research, interpretation of purchased consumer data mapping, competition mapping, focus groups, and depth interviews. Our assignments in this area include assessments for audience growth potential for heritage attractions, and assessment of the demand for business incubator units from different market segments.


For small charities we offer advice on recruitment of fundraisers and managers, including review and definition of the role, drawing up job descriptions and person specifications, placement of advertisements, attendance at interview panels, advice on induction as well as mentoring new staff in their role.


Moore Kingston Smith Association Management provides a complementary range of services designed to assist charities and membership based organisations including:

  • Membership engagement
  • Database management
  • Website build
  • Event management
  • Accounting service
  • Direct Mail appeals
  • Processing financial donations