Membership management

For over 20 years, Moore Kingston Smith Association Management (MKSAM) have supported not for profit organisations with membership management support – we understand the sector and how to drive an organisation forward.

Our membership experts handle the day-to-day interaction with clients’ members, ensuring that communication flows smoothly.

We offer exceptional customer service and unprecedented attention to detail, while serving as the first line of response to our clients’ membership bases.

Our team maintains the critical infrastructure that creates a solid foundation for our clients’ virtual administrative offices and include:

  • Membership application
  • Payment processing
  • Renewal process management and execution
  • Member communication
  • Membership recruitment coordination
  • Mailing list management
  • Database management and report generation
  • Password issuance and support
  • Order fulfillment
  • Certification and CPD facilitation

Scalable flexible services

One of the many benefits of working with MKSAM is our scalable and flexible engagement models, designed to assist whether you need help with a single event/project or full team support.

We offer an outsourced à la carte service to supplement existing staff, one-time project support and have a dedicated team to step in and act as your organisation’s workforce.

Just tell us your challenge and we will work with you to customize the right support solution. We can scale up or down, based on your needs.

Our economic overheads mean we are very competitive with our rates.

If you would like to find out more about our membership management services for NFP organisations, please contact us.