Complaints procedure

While we undertake to consider any complaint carefully and promptly and to do all we can to explain the position to you, if you remain unsatisfied, you have the right to refer the matter to the Insolvency Complaints Gateway which is operated by the Insolvency Service, an Executive Agency of the Department for Business, Energy and Industrial Strategy (BEIS).

Complaints can be submitted via an online complaints form at www.gov.uk/complain-about-insolvency-practitioner (guidance for those who wish to complain can also be found on this site), or sent by post to IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

If you have difficulty accessing the online complaints form, you can also make any complaint through the Insolvency Service Enquiry Line – email insolvency.enquiryline@insolvency.gov.uk or alternatively telephone 0300 678 0015 (Monday to Friday 9am to 5pm).

Authorisation scheme

All insolvency practitioners are licensed in the United Kingdom by the institute of Chartered Accountants in England and Wales and are bound by their code of ethics. Partners acting as administrative receivers. Administrators or supervisors of voluntary arrangements act as agents for the debtor and without personal liability.

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